Returns & Exchanges

Struck by Secondhand does not accept returns, but exchanges are possible as of course, the goal is to provide you with maternity and nursing clothing that fits and serves you!

Exchanges

  • Clearance items as well as items purchased from the $5 bin (found in-person at the Home Shop) are final sale.

  • You have 30 days to exchange non-clearance or $5 pieces with your receipt and tags attached. Please make an appointment to visit the home shop within 30 days to ensure your exchange is valid.

  • Exchanges must be for items of equal or greater value.

  • Shipping costs are not included. Return shipping charges are the customer's responsibility.

  • Exceptions to the timelines stated in this policy are only made should the shop be closed. In that case, timelines will be adjusted accordingly.

  • Items must be unworn and in the exact same condition that you received them in or they will not be accepted. Tags must be attached and the condition of the tag should be relatively untouched.

Your item(s) must be returned within this time to be considerate of others who may be in need of that particular piece, as there is usually only one of each item in the shop. Thank you for your understanding!

Should you like to exchange at the Home Shop, please be in touch with Anna via email or social media (message on Instagram or Facebook Messenger) to arrange this as soon as possible.

For Shipped Items

How do I send my item(s) back?

  • If you opted for shipping, you must contact us to begin the exchange process within 30 days of receiving your product.

  • You are welcome to re-use the packaging provided or use your own.

  • You are welcome to bring your item(s) back in person should you prefer, please see “for in person shopping and pick up” above for details.

Please get in touch with Anna via email or social media (message on Instagram or Facebook Messenger) to communicate that your package is in the mail.

Please note, return shipping costs are not covered for your exchange.